General sales conditions

Article 1. Subject

These general terms and conditions of sale govern the contractual relationship between the owner of the www.emeraude-villas.com website (hereinafter referred to as “the owner”) and any person wishing to make a reservation on this site (hereinafter referred to as “the adult customer”). These conditions apply to all bookings made on the website.

Article 2. Booking

2.1 Availability and rates

The website displays the availability periods and rates for seasonal rentals. Rates are quoted in euros and include all applicable taxes, unless otherwise stated. The owner reserves the right to change rates at any time, however, the rates in effect at the time of booking will apply.

2.2 Confirmation of reservation

The reservation will be considered confirmed upon receipt of the deposit or upon receipt of full payment of the total amount of the rental and receipt of all necessary documents, according to the terms provided depending on the reservation date and the date of entry into the premises. The owner reserves the right to refuse a reservation without having to justify his decision.

Article 3. Prices

PricesPrices relating to the reservation of services are indicated before and after the reservation.Prices are confirmed to the customer in the commercial currency of the establishment, and are valid only for the period indicated on the booking platform. In the event of a debit to the establishment in a currency other than that confirmed on the booking, the customer will be responsible for any exchange charges.All reservations, whatever their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. The price of the stay includes: a welcome basket, a welcome kit, wifi with internet access, bed linen and towels for the number of people indicated at the time of booking, use of the accommodation, all its facilities and a parking space, water and electricity consumption, use of the swimming pool and tennis court. Not included in the price of the stay are the options of additional cleaning, laundry costs, the supply of sheets additional to the number of people indicated at the time of booking, and the tourist tax.Reservation prices are not subject to VAT.VAT is not applicable in accordance with article 293 B of the French General Tax Code.

Reservation prices are not subject to VAT. VAT is not applicable in accordance with article 293 B of the Code Général des Impôts. Any change in the applicable VAT rate will automatically be reflected in the prices indicated on the invoice date.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.

Article 4. Terms of payment

4.1 Payment

Payment for rental may be made by bank transfer, credit card or any other method of payment accepted on our website. Payment must be made within the deadline indicated at the time of booking.

4.1 Security deposit

A deposit is required on arrival at the latest. This deposit is intended to cover damage and/or deterioration to the accommodation and furniture and decorative items, caused by the tenant, as well as loss of keys or objects. Under no circumstances may this deposit be considered as a contribution to the rent. Depending on the type of rental of :

1-BEDROOM APARTMENT AND VILLA: €400
2-BEDROOM APARTMENT: €800
3-BEDROOM VILLA: €1,200
4-VILLA 4-BEDROOM VILLA: €1,500

The deposit will be returned to the tenant within 72 hours, after deduction of any sums covering damage and/or breakages.

In the event of failure of the bank imprint terminal, the deposit will be returned as soon as possible, after verification of the state of the premises on the customer’s departure.

Article 5. Cancellation and modification of a reservation

5.1 Cancellation by the client

In accordance with article L. 121-21-8 12° of the French Consumer Code, clients are reminded that they do not have the right of withdrawal under article L. 121-21-8 12° of the French Consumer Code.
Reservations may be cancelled under the following conditions:
The cancellation conditions specified at the time of booking will apply. Cancellation fees may apply depending on the date of cancellation compared to the scheduled arrival date.

Cancellation conditions are as follows:
– From the reservation date to 60 days prior to arrival: 10% of the total cost of your stay will be retained.
– From 59 days to 30 days before arrival: 50% of the total amount will be retained. (from 22/12/23 to 07/01/24: 100% of the total amount of the stay will be retained, the minimum number of nights being 7 during this period)
– From 29 days to no-show = 100% of the total amount of the stay will be retained.
– The same cancellation conditions apply to flexible rates.

Furthermore, if the tenant does not show up on the day of entry into the premises indicated in the contract and does not show up within the following 24 hours, the rental contract becomes null and void, the owner disposes of the property and all sums paid will be forfeited.
The client will have the possibility to use only 30% of the amount of the deposit retained by the owner for a new stay booked within the next 12 months from the date of cancellation. This offer is subject to availability of the new dates requested by the client.
The client may also pass on this offer to any person of his/her choice if they are unable to do so.
During the stay, in the event of a shortened stay by the client, the rental price remains collected by the owner. No refund will be made.

5.2 Cancellation by the owner

In the event of the owner being unable to honour the reservation for reasons (force majeure, material damage, etc.), the owner undertakes to reimburse the client fully.

5.3 Booking changes

Any request to change a booking must be sent to the owner and is subject to availability by e-mail to infos@emeraude-villas.com.

Article 6. Responsibility

The owner undertakes to provide accurate and complete information on the seasonal rentals offered on the www.emeraude-villas.com website.
However, the owner cannot be held responsible for any errors or omissions in this information.

A “Pool Liability Waiver” must be signed prior to your arrival to cover any risks posed by the pool located on this property.

Article 7. Use of the premises

The customer undertakes to use the rented premises responsibly and to respect the rules of good neighborliness. The customer is responsible for any damage caused to the premises and undertakes to report any problems or damage to the owner as soon as they are noticed. Unfortunately, our accommodation is not suitable for people with reduced mobility.

Article 8. Insurance

The owner strongly recommends that the customer take out holiday insurance covering the risks associated with seasonal rental, such as cancellation, property damage or accidents. It is the customer’s responsibility to take out this insurance and to ensure that they are adequately covered for the duration of their stay. The owner undertakes to provide accurate and complete information about the holiday rentals offered on the www.emeraude-villas.com website. However, the owner cannot be held responsible for any errors or omissions in this information. 

Article 9. Protection of personal data

The owner undertakes to respect the confidentiality of the personal data provided by the client at the time of booking. This data will be used only for reservation purposes and will not be disclosed to third parties, unless expressly authorized by the client or in the event of a legal obligation.

Article 10. Disputes, applicable law and claims

Any dispute that may arise between the owner and the client will be subject to the jurisdiction of the competent courts, that is the COURT OF FORT DE FRANCE. These terms and conditions are governed by French law.
Claims relating to non-performance or improper performance of the services must, under penalty of foreclosure, be brought to our attention in writing within eight days from the date of departure from the establishment.

Article 11. Modification of the conditions of sale

The owner reserves the right to modify the present terms and conditions of sale at any time. The new terms and conditions will be applicable to reservations made after their publication on www.emeraude-villas.com website. The client is advised to consult the general terms and conditions of sale regularly to be informed of any changes.

Article 12. Internet charter of trust

« No illegal downloading of copyright-protected works, but also no visits to sites with prohibited content such as pornography, pedophilia, racism, incitement to violence, offences against human dignity. »
The tenant undertakes to respect the terms of the HADOPI law during his or her and to have read the terms and conditions as well as the rental contract before signing.

Article 13. Final terms and conditions

If one of the clauses of the present general terms and conditions of sale is declared void or unenforceable by a court decision, the remaining clauses would remain in force and continue to apply. No waiver of one of the clauses of the present general terms and conditions of sale be considered as a definitive or general waiver of the said clause.
By accepting these terms and conditions of sale, the client acknowledges having read and accepted all the terms and conditions governing their booking on the website www.emeraude-villas.com.

Date of last update: 25/07/2024

If you have any questions or concerns about these terms and conditions, please contact us by e-mail: infos@emeraude-villas.com